In the cash-on-delivery shipping business, delivering a shipment to the customer is not the end of the journey.

For merchants, the most important question after delivery is:

When will I receive my money?

At Direction Center, we provide a clear financial tracking system that allows you to follow your earnings shipment by shipment. You can see the current financial status of each shipment, the net amount due to you, the stage it has reached, and the expected time before the amount is added to your balance.

However, it is important to understand that once money is collected from a customer, it is not transferred directly to the merchant’s balance at the exact moment a shipment is marked as delivered.

Every collected amount goes through an organized financial cycle designed for one primary purpose:

Protecting your money and ensuring that it reaches you correctly.

Why May There Sometimes Be a Delay Before Receiving Your Money?

A shipment may be delivered to a customer today, while its financial settlement is added to your balance at a later time.

As a result, merchants may sometimes feel that there is a delay between the delivery of a shipment and the availability of its funds.

However, this is not a random or unnecessary delay.

The money collected from customers goes through an organized financial cycle. This cycle begins when the payment is collected and ends when the merchant’s settlement is added to their balance.

The purpose of this process is to ensure that every amount is:

• Collected correctly.
• Recorded and linked to the correct shipment.
• Reviewed by the responsible branch.
• Settled with the head office.
• Included in the financial review cycle.
• Verified through the financial records and settlement sheets.
• Checked for discrepancies or exceptions.
• Added correctly to the merchant’s balance.

This process may take some time, but there is an important reason for it:

Your money is a responsibility, and financial responsibility requires a clear and reliable system.

The Journey of Your Money at Direction Center

Once a shipment is delivered and the payment is collected from the customer, the financial process begins.

Step 1: Shipment Delivery and Payment Collection

The delivery representative delivers the shipment to the customer and collects the required payment.

The delivery is then recorded in the system, and the shipment begins its financial settlement cycle.

However, a shipment being marked as Delivered does not necessarily mean that its amount is immediately ready to be added to the merchant’s balance.

Several financial steps must first be completed.

Step 2: Financial Closing at the Branch

Each Direction Center branch gathers the financial transactions, delivered shipments, and collected payments associated with its operations.

The branch then begins its financial closing process and reviews the relevant shipment and payment information.

This step is important because it connects shipment activity with financial activity.

In simple terms, there must be a clear reconciliation between:

The shipments that were delivered

and

The amounts that were collected

and

The amounts that will be financially settled

Step 3: Settlement Between Branches and the Head Office

After the branch completes its financial closing process, the relevant financial information and settlements are transferred to the head office.

At this stage, the process moves into centralized financial review.

This step is essential because it allows Direction Center to review and consolidate the financial information received from different branches before completing the financial cycle.

Step 4: Financial Review and Settlement Sheet Closing

At the head office, the financial information related to delivered shipments and collected amounts is reviewed.

The relevant data is reconciled, verified, and processed before the financial settlement sheets are closed.

If there is any discrepancy, issue, or transaction that requires additional review, it can be identified and handled during this stage before the amount is added to the merchant’s balance.

This is one of the most important benefits of having an organized financial cycle.

Instead of adding funds immediately and discovering a discrepancy later, potential issues can be identified and reviewed before they affect the merchant’s financial balance.

Step 5: Delivery Verification

After the financial cycle has been completed, the shipment moves into the delivery verification stage.

At this point, the shipment appears within the financial tracking system, allowing the merchant to see:

• The shipment ID.
• The customer’s name.
• The destination governorate.
• The net amount due to the merchant.
• The current financial stage.
• The remaining time before the settlement is added to the balance.

This means that your money is not simply “waiting” without explanation.

You can see where each shipment is in the financial cycle and how much time remains before it moves to the next stage.

The Final Step: Adding the Settlement to Your Balance

Once the review period has been completed and the shipment’s financial cycle has been successfully processed, its settlement becomes ready to be added to the merchant’s balance.

The complete journey looks like this:

Shipment Delivered → Payment Collected → Branch Financial Closing → Settlement with Head Office → Central Financial Review → Financial Sheet Closing → Delivery Verification → Settlement Added to Merchant Balance

Why Isn’t the Money Added Immediately After Delivery?

Because marking a shipment as Delivered is an operational status, while adding money to a merchant’s balance is a financial transaction.

There is an important difference between the two.

It may be technically possible to add an amount to a merchant’s balance as soon as a shipment is marked as delivered.

However, responsible financial management requires more than simply changing the shipment status.

There is a difference between knowing that a shipment was delivered and confirming that the complete financial cycle related to that shipment has been properly reviewed and closed.

Handling large numbers of financial transactions without a clear review and reconciliation system can lead to problems such as:

• Discrepancies between collected and recorded amounts.
• Adding money to a merchant’s balance before the financial settlement is complete.
• Errors in recording financial transactions.
• Shipments that require additional review or verification.
• Difficulty identifying the source of a financial discrepancy after several days.
• Small errors accumulating and eventually becoming major financial issues.

For this reason, at Direction Center, we prefer every collected amount to pass through a clear and organized financial cycle before it is added to a merchant’s balance.

Because Your Money Is a Responsibility

The money collected from customers is not simply a number inside a system.

It is the merchants’ money.

And that money is a responsibility that must be handled with care.

That is why we need a financial system capable of tracking every amount, identifying its source, connecting it to the correct shipment, and showing exactly where it is within the settlement process.

Every amount added to a merchant’s balance should have a clear financial trail:

Where was it collected?

Which shipment does it belong to?

Which branch processed it?

When was the shipment delivered?

When did it enter the financial cycle?

When was it reviewed?

And when did it become ready to be added to the merchant’s balance?

This level of organization may sometimes mean waiting a little longer compared to adding money immediately after delivery.

But in return, it provides a safer, clearer, and more reliable financial system.

We Prefer Accuracy Before Transfer

Our goal is not simply to make money available as quickly as possible.

Our goal is to make sure it reaches you correctly.

Speed is important, but accuracy is even more important when dealing with financial settlements.

If an amount is added to a merchant’s balance immediately and a financial issue or discrepancy is discovered later, resolving that issue can become much more complicated.

A structured financial cycle helps identify potential problems before they affect the merchant’s balance.

Simply put:

We do not delay your money without a reason.

We allow every financial transaction to pass through a clear review process to ensure that the money has been properly collected, recorded, reconciled, and settled.

How Does the Financial Cycle Protect Your Money?

An organized financial cycle provides several important benefits.

1. Reducing Financial Errors

Systematic review helps identify potential errors before they accumulate.

2. Detecting Discrepancies Early

If a financial difference appears, it can be identified during the financial cycle instead of being discovered much later.

3. Making Every Transaction Easier to Review

Every amount can be connected to a specific shipment and financial stage.

4. Protecting Merchants’ Funds

The review and closing stages reduce the possibility of financial errors affecting your settlements.

5. Better Financial Organization

A structured financial cycle makes the movement of funds clearer and easier to predict.

6. Greater Transparency for Merchants

Instead of waiting for your money without knowing why, you can follow each shipment and see exactly where it is in the financial process.

Financial Closing and Review Schedule

The financial cycle follows a structured schedule.

Shipments are transferred into the Delivery Verification stage on:

Saturday – Monday – Wednesday

at 9:00 PM.

This schedule helps organize the financial closing process and maintain consistent review cycles.

The expected cycle for each shipment is calculated based on its delivery and signature time.

If official holidays or operational closures affect a financial cycle, the shipment is automatically moved to the next available settlement cycle.

Follow Your Money Yourself

Through the Direction Center Financial Settlement Tracking System, you can follow your funds with greater clarity.

Shipments are displayed according to the financial stage they have reached.

You can identify shipments that:

• Have been delivered and are still within the financial closing cycle.
• Have been signed and are waiting to move into Delivery Verification.
• Have already entered the Delivery Verification stage.
• Are ready for their settlements to be added to your balance.

You can also see the net amount due from each shipment and the remaining time before it moves to the next stage.

Transparency Is One of the Most Important Parts of the System

We understand that waiting for financial settlements can sometimes be frustrating.

This is especially true when merchants need available funds to purchase more products, prepare new orders, or manage the expenses of their business.

That is why we do not want merchants to wait without understanding what is happening to their money.

The purpose of our financial tracking system is to help you clearly understand:

Where is my money right now?

Which shipments have already had their payments collected?

What financial stage have they reached?

When will they move into the review stage?

And when are they expected to be added to my balance?

All of this information is available to you through a clear and transparent tracking process.

In the End, Your Money May Take Time — But It Is Never Without a Process

There may sometimes be a period between the delivery of a shipment and the availability of its financial settlement.

But this period is part of a financial journey designed to protect every amount collected from your customers.

From the moment the shipment is delivered, through branch financial closing, settlement with the head office, centralized review, financial sheet closing, and final verification, every step exists for a reason.

Because handling money requires a clear system.

And financial responsibility requires proper review.

Your money may spend some time inside the financial review cycle, but that time exists to protect it.

At Direction Center, our goal is not only to deliver your shipments.

Our goal is to make the financial journey that follows delivery clear, organized, and easy to track every step of the way.

Because your money is a responsibility — and responsibility requires a system designed to protect it.