Reduce Returns Before They Happen

One of the biggest reasons merchants lose money is when a customer cancels an order after the shipping company has already collected it. In most cases, the merchant is responsible for the return shipping cost, which can be up to 50% of the original shipping fee.

To help reduce these unnecessary expenses, Direction Center offers Order Confirmation Before Pickup—a simple service that costs only EGP 2 per shipment and helps verify the customer’s intent before your package is handed over to the courier.

How It Works

After you create a shipment, and before our courier picks it up, the system automatically sends your customer a WhatsApp message containing a secure link.

Using this link, the customer can:

• ✅ Confirm the order.
• ❌ Cancel the order if they no longer wish to receive it.

This ensures that only confirmed orders move forward for pickup and delivery.

What Happens If the Customer Cancels?

If the customer chooses to cancel:

• The cancellation is recorded automatically.
• The shipment is marked as Canceled in your merchant dashboard.
• You can review all canceled shipments before handing packages to the courier.

This prevents unnecessary pickups and helps you avoid paying return shipping for orders that were already canceled by the customer.

Why Use This Service?

With Order Confirmation Before Pickup, you can:

• Reduce unnecessary return shipments.
• Save on return shipping costs.
• Avoid shipping orders that customers no longer want.
• Improve operational efficiency.
• Increase profitability by reducing avoidable expenses.

A Small Cost That Can Save You Much More

For only EGP 2 per shipment, you gain an additional verification step that can help prevent return shipping charges that may cost up to 50% of the shipping fee.

Even preventing a small number of cancellations each month can save significantly more than the cost of using the service.

Recommended For

This service is especially valuable for merchants who:

• Receive orders through online advertising.
• Process a high volume of shipments.
• Experience frequent customer cancellations.
• Want to improve delivery success rates and reduce returns.

Activate Order Confirmation Today

Enable Order Confirmation Before Pickup for just EGP 2 per shipment and give your customers a chance to confirm their orders before pickup—while giving your business an easy way to reduce unnecessary shipping costs and improve efficiency.