Because Every Day Matters for Your Business
In eCommerce, delays cost money.
A returned shipment usually means waiting days for the product to come back to the merchant, then preparing it again, handing it back to the shipping company, and starting the shipping cycle all over again.
That process wastes:
- Time
- Money
- Opportunities
- And sometimes customers
That’s why Direction Center launched a completely new service:
Return Control Service
A smart system that allows merchants to manage returned shipments directly while they are still inside the warehouse or distribution branch.
No More Waiting for Returns to Come Back
Instead of waiting for returned shipments to arrive back to you before taking action, you can now control them directly from your dashboard.
This means:
- Faster operations
- Less delays
- Faster re-delivery
- Better inventory movement
- More successful orders
What Can You Do?
1. Re-Ship the Return to the Same Customer
If the customer changes their mind and wants the shipment again, you can instantly request re-shipping directly from the warehouse.
No need to:
- Receive the package again
- Repack it
- Send it back to the courier
The shipment gets prepared and shipped immediately.
2. Transfer the Return to Another Shipment
Have another customer who ordered the same product?
You can transfer the returned shipment directly to a new order.
All you need is:
- Add the new shipment to the system
- Make sure its status is
process_started - Select the returned shipment
- Transfer it instantly
This helps you sell products faster without wasting extra shipping cycles.
Why Is This Service Important?
Traditional return handling takes too much time.
A product may:
- Return to the merchant
- Stay unused for days
- Get repackaged
- Then shipped again
With Return Control Service, products already inside the warehouse can immediately be reused and shipped again.
That means:
- Faster turnover
- Less operational cost
- Faster deliveries
- Better customer experience
Service Costs
- Re-shipping a returned shipment to the same customer: 5 EGP
- Transferring a returned shipment to another order: 10 EGP
Important Notes
This service works only for:
- Returned shipments currently inside the warehouse
- Or confirmed distribution branches
Actions must be completed before requesting return pickup, because after pickup requests the shipments may already be on their way back to the merchant.
Merchants First. Always.
At Direction Center, we don’t just provide shipping services.
We build tools and systems designed to help merchants:
- Save time
- Reduce costs
- Sell faster
- Scale easier
Every feature we launch has one goal:
The merchant comes first.
Always.
